We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of florenceessien (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://florenceessien.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product very Shine Hair Super recommend Quickly came to Brasil
13 Mar 2019 17:05
Good store , delivery on time , will buy again
10 Mar 2019 13:43
Very good. Probably helps. Let's see more.
4 Mar 2019 11:16
Oil went without track, long, but it came. I did not try to use it yet, the old one did not end.
3 Mar 2019 03:01
at the moment you plece it on your hair it works, the hair become shiny and silky. fast shipping as in pic - the oil is clear color
27 Feb 2019 23:56
Delivery to latvia took a month The packaging is reliable, nothing spilled. The consumption is very economical, there are only 3-5 drops of oil for one application. After 2 weeks i saw the result of the hair became shiny and obedient. I will continue to use. Good product recommend
12 Feb 2019 08:39
Argan oil is a unique product that has no analogs. Thanks to its miraculous properties, argan oil occupies the highest position among other vegetable oils, and is considered one of the most popular natural hair care products in the world. Argan oil is extracted from pits, which are in the bones of argan tree fruit, growing only in morocco. Argan oil has long been called the moroccan elixir of youth. It was used both in medicine and in the manufacture of various cosmetics. At the moment, the range of products where argan oil is used is diverse. It is added to shampoos, balms, creams and facial masks, soap, and also involved in the treatment of skin diseases, and strengthening the body as a whole. Shipping to belarus month, track tracking. I use a couple of weeks, i make a mask on my hair, less fall out, more obedient.
11 Feb 2019 11:33
The oil is transparent, very liquid. There is a cosmetic perfume. The composition includes macadamia oil, grape seeds, almonds and jojoba. Why the oil is called argan-a mystery! How to use the product? The store offers a simple scheme of application. 1) open the cover. 2) apply 3-5 drops of oil to the desired area of the body (skin, hair). 3) massage and let soak for 5-10 minutes. Of course, that's not all. In fact, the oil can be used in such ways: 1) apply to the hair before washing (to protect against overdrying). 2) apply to the hair after washing (as indelible care). 3) apply to hair before dyeing. 4) add oil to hair cosmetics and not only-shampoo, balm, mask, cream, etc. As they say, you will not spoil the porridge with oil =). And i'm sure it's not all possible ways.
11 Feb 2019 11:08
Good hair product
23 Jan 2019 04:52
Super fine oil, fast shipped. Top store
19 Jan 2019 04:14
Finally came the parcel, went a very long time, was not tracked, but came) all as in the description, has not tried yet, in the week i will write off as in use.