We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of florenceessien (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://florenceessien.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Picture really doesn't do these justice, they're so fluffy and full.. Nicest looking lashes I've bought... They look like lash extensions with the fullness and length is perfect... Will review once I wear them too but for the money I'm delighted
23 May 2019 01:24
Beautiful. Very natural and fast delivery
José Ángel Campos
22 May 2019 15:11
bien pero no consigo ponermelas
22 May 2019 08:33
22 May 2019 06:04
It's very pretty I'm happy with my purchase I will recommend
22 May 2019 00:38
The lashes look amazing and the packaging was just right! Great store will buy again thank you!
María Luisa Barrera
21 May 2019 16:49
Lashes are really great, excellent quality are not shiny even in the light, good quality material and really natural appearance in some the problem is that they are muuuuy long but there are tastes for so they're all excellent, i recommend them
21 May 2019 13:56
21 May 2019 06:01
beautiful. just as in the picture
20 May 2019 16:59
Petra de Bruin
20 May 2019 12:59
José Ramón Román
20 May 2019 05:00
I love them. they're beautiful.
20 May 2019 04:29
I finally received them after 3 months. Mistake of the post office, it was sent to another country. Thanks store for refund
20 May 2019 04:06
Opened a dispute and after two days received cilia))) cool
19 May 2019 08:09
19 May 2019 06:48
Delivery within 2 weeks. Eyelashes look real. Delicate and soft. I highly recommend
18 May 2019 11:50
Lovely lashes, so soft and beautiful
18 May 2019 10:16
They look norms, until i tried, the packaging is very cheap, but for such a price there are no questions