Features: Keratin, Clean Hair, Curly Hair, Treatment, Hair Care
Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of florenceessien (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://florenceessien.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
30 Apr 2019 04:43
Good oil with good composition. Pleases its large volume and low price. I apply oil on the tips of wet hair or when washing my head, i add a couple of drops in shampoo. Comb easier, look healthier.
29 Apr 2019 10:17
The package came wrinkled, but everything is fine and intact. I am satisfied and recommend.
25 Apr 2019 09:41
Very rich! Use a little bit like a $10 (chilean) coin for my hair and super, bright, soft and with cute volume, nice smell, it takes long to arrive but worth it
24 Apr 2019 14:39
Very good! Like
23 Apr 2019 08:18
19 Apr 2019 06:23
Composition of average quality. I saw on ali and much nicer compositions and much worse than this. Negativa he did not call in me, i will use oil. How to use: after washing the hair, apply the required amount of oil to wet hair, retreating 1,5-2 cm from the roots. Dry hair in the usual way. Oil do not rinse. Allergic reactions oil did not cause me. But nevertheless, test the tool before applying necessarily. Suitable for all hair types. Store in a cool, dry, sun-protected place. Good oil. I use it for the tips of the hair. It seals the sown hair, giving it a well-groomed and healthy look. Also, this oil facilitates combing, gives shine and smoothness.
15 Apr 2019 20:41
I just received haven’t tried yet , smaller than I expected
Annelies de Koning
10 Apr 2019 23:55
Product was sended but during transport missed. Refund is given. Very good! Thank you.
10 Apr 2019 22:50
The parcel came to ukraine in 23 days. Delivered to the point of delivery of parcels mist express. Packed in a postal package with a pup. As ordered, it came 2 pieces. The box was sealed in mica. The box contains information mainly in chinese. Also specified shelf life up to 2021.10.02 The bottle is small! It is placed 60 ml. Bottle plastic. The lid is screwed. There is no dispenser. And i don't like that fact. Some dropper or dropper would not interfere. The oil is transparent, yellow. This is not water, but really oil. The fragrance is pleasant, smells of flowers and herbs. I use oil like this. My hair and a little dry. Then i rub a little oil between the palms and distribute the tips of the hair and slightly affect the length. The most important thing in this case is not to overdo it. And then instead of shiny hair get oily icles.
29 Mar 2019 10:56
28 Mar 2019 03:16
Not damaged. Very full. Hopefully it works.. Thanks store..
26 Mar 2019 10:13
3 Mar 2019 00:46
The order did not come, ordered 23.11, and 03.03 approved the return of aliexpress funds.
26 Feb 2019 07:03
Пользуюсь long. Excellent oil. But in this batch the smell is more saturated.
26 Feb 2019 02:23
The package was almost two months old. the store did not communicate. the package was not tracked. the package is reliable. the bottle in a beautiful box, suitable for gift. The action of the oil will be known only after a while.
19 Feb 2019 07:46
On the basis of "essential oil"-t. e. "with the help of the company". Please note: we are made of brick-like materials and wine-like materials, vitamine e, aрoмaтизaтoр, plus dwe. You don't have to be clean. True, it's it's eщё нe знaчит, чтo oнo for вoлoс нe пoмoжeт-пoпрoбуeм and пoсмoтрим. I see a plus in the same way that i have something to do with it.
13 Feb 2019 02:56
I discharge the oil for the second time. I like it very much, the packaging is reliable, it has reached integrity and safety. True delivery almost 2 months to kazakhstan. Success and good luck. Thanks for the discount
10 Feb 2019 09:52
It's very oily, i don't see any results i 've been using it for a couple of weeks.
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.