Features: Human Hair Weave, Human Hair Extension, Deep Wave Hair Weave Bundle
Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of florenceessien (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://florenceessien.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
15 May 2019 08:23
Very nice hair not sure if it takes well to water yet but very nice a little shedding but nothing too major overall nice hair
11 May 2019 04:03
Great hair order on Monday and receive it by Friday!!! I always order my hair from Allrun!!! Great business, and quick response to any? u may have!
24 Apr 2019 06:30
Hair was exactly what I expected. My daughter is very happy with it.
19 Apr 2019 05:29
The hair is absolutely amazing, I’ve had no issues with it at all.
16 Apr 2019 11:50
The ends are very thin
21 Feb 2019 23:01
the hair is soft and tangled free
18 Feb 2019 11:41
My go to hair I love this hair follow me on IG @_fleekedbylique
24 Jan 2019 17:22
It came in 1 week. Beautiful hair and the store is very sweet and helpful. Thank You Melody!
10 Jan 2019 00:02
the hair is very soft but haven't fix it yet, it was deliver before the estimated date, 5⭐ for the store
8 Jan 2019 07:50
All Run..., All that I can say about this beautifut the hair is: that i love it. I also gave a my thoughts about it on Instagram justgabrielsr. Go and check it out. Thank you for you costomer service. You do know how to treat people well and communicated with me all the way. You are so friendly and the gair is such of good quality that I'll definitly order again. Thank you!
6 Jan 2019 19:52
the hair is very good quality , but it does shed a bit .
1 Jan 2019 15:52
I loved it, great store, process orders the same day, Thank You very much! Will be ordered only here!
31 Dec 2018 04:52
The quality of the product is good, but the quality is good. it will keep you informed of each step really thank you store 5 stars
28 Dec 2018 02:09
This is my second time ordering this hair and both times I’ve loved it. Fast shipping, great communication, and beautiful, soft hair. I would recommend this to anyone!
25 Dec 2018 14:30
store very good, quality product, and arrived fast. highly recommend.
24 Dec 2018 05:26
The hair is soft, there is a little smell but it leaves very quickly I took 20 inches in front lace and 3 in 24 inches and long runs. I'm going to make a wig. This IS THE first time in THE world. Best store in day and day in the United Kingdom (UK) good price! How do I make you order? * French * Hair is incredibly soft, there is a small smell but it leaves very quickly I took 20 inches in front lace and 3 in 24 inches and it's long enough. I'll make it a wig I'll show you soon. COMMUNICATION nothing to say the seller is A sugar. Every day he sent me messages to tell me where was min parcel etc frankly best seller go there eyes close with very good price! I hope my comment will prompt you to order
23 Dec 2018 14:38
Product complies with a description, and fast delivery, thanks to store
21 Dec 2018 17:04
thank you very much very satisfied. all recommend. order more'll.
21 Dec 2018 12:40
Fast shipping excellent
20 Dec 2018 19:29
Beautiful hair delivery very fast thank you very much
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.