We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of florenceessien (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://florenceessien.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i'm amazed by the quality of the hair, super soft, no shedding, loving the color and and the team of Fabeauty is A+++ they always answered all of my questions and I will definitely buy again in the future, it's worth it for the quality and the price, thank you so much :) <3
29 Mar 2019 05:15
I love this hair this is my second time buying I will continue to . The hair looks so natural I love it
28 Mar 2019 06:52
Very nice thanks to the store .. Locations in symbolic Commission 0535328213
27 Mar 2019 11:37
Hair is very gorgeous , soft and beautiful for the price will def be ordering more from selller xx
27 Mar 2019 03:07
The wig is gorgeous, the hair is gorgeous, received in 7 days working, good communication with the store
26 Mar 2019 01:16
love love love it same as the picture and I will definitely order more in the future ❤ I recommend it to everyone
20 Mar 2019 18:25
was delivered within a few days of purchase. awesome service. awesome wig. this is how you do business and keep customers coming back. love it! i definitely recommend. i hope this store will remain on aliexpress to service rebuyers. lovely, best wig I've ever bought. straight from the box, doesn't need any additional work. Im happy i chose this seller. thanks a million! great packaging too. it will take no effort to lay this wig.
15 Mar 2019 18:29
just as pic
14 Mar 2019 08:45
12 Mar 2019 15:50
I love how soft this hair is!
12 Mar 2019 06:30
Omg!!!!! Hunni this hair is the fueling best y’all and I’m not playing or paid at all... I’m from the US we don’t play about our hair at all this is it GET IT straight and with crimps!!! And I got it in 2days cause I did was tell them her birthday in 3days yep
12 Mar 2019 04:27
I received the hair in a matter of days, it felt so soft and it looked even better than I expected
9 Mar 2019 02:57
Looooove the hair
7 Mar 2019 10:49
Fast delivery and the hair colors beautifully! I’ll be ordering again.