Features: Natural, Fake, Make up, Tools, Beauty, Make up Accessories
Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of florenceessien (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://florenceessien.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
9 Apr 2019 10:08
I love these lashes. They are super whispy and gorgeous. I definitely recommend them. The packaging is also a plus! Super cute!
6 Apr 2019 09:16
4 Apr 2019 18:48
Looks exactly like the picture, super fluffy lashes. I love them definitely will be buying more.
3 Apr 2019 22:30
so fluffy, looks like real mink
28 Mar 2019 09:10
I love them so much
19 Mar 2019 18:51
can't wait to wear them, shopping was super fast
11 Mar 2019 11:42
All super, dziekuje and Recommended!
10 Mar 2019 05:25
These lashes are gorgeous! I’ve been wearing 007 for a couple of years now and I always get complimented on them!
María Soledad Fernández
1 Mar 2019 03:04
Shipping time was right, they're very nice and i asked for ones that aren't too exaggerated, but i couldn't test them because they don't come with glue.
21 Feb 2019 21:44
These lashes are very good quality! Shipping said it’d be delivered on 02/28 but got here today ! 02/21 . Fast shipping, everything was very well packaged, great conditions.
16 Feb 2019 12:33
12 Feb 2019 09:48
I placed my order 1/28/19 and received them 2/11/19 and they look AMAZING!
7 Jan 2019 16:53
Love all these lashes! I will not be going back to drugstore to high priced lashes when they are so incredibly affordable and gorgeous from here! Great shipping time as well. Took roughly a couple weeks but at these prices I’m happy to wait longer if needed. Seriously, great quality and if you love wispy styles- omg these are for you. I do have large eyes so the length is perfect for me but having to trim them isn’t a big deal if you need to. The thick band ones are also easy to work with and not stiff which is great because they stay on. Love love LOVE!!!
13 Dec 2018 23:05
The broken llegoq box, does not close
12 Dec 2018 07:38
They took a little while to get there but they're beautiful! They look super natural i loved them! I will buy more
9 Dec 2018 18:57
Very accurate description but the band strip is a little bit stiff but still easy to apply on eyes. The style of the lash is very pretty but too long and looks a bit dramatic therefore I do think this lash would look great for evening make up. In comparison to 001 and 005, they both are very similar design but 005 is much more natural than 001. I would recommend you to get 005 if you like long but natural look for everyday wear! very good quality as the hair is silky and soft!
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.